Customer reviews mapped to specific Operations Manual sections (01-01-2025)
Executive Summary — Manual Alignment
Brand-standards lens on customer reviews: every negative-experience signal is mapped to the specific section of the Operations Manual (01-01-2025, Charles J. Bonfiglio) it cites. The picture below shows where the system is operating as the manual prescribes — and where it isn't.
The top 6 manual sections account for ~95% of all customer-cited deviations. Focusing reinforcement on these six — rather than on 290 — would catch most of what customers complain about: §14.02 Computerized Auto Window Tinting workmanship (37 citations), §10.22 Customer Complaints process (28), §10.08 Employee Attitude (24), §12.02 Retail Service Standards / vehicle care (22), §10.35 Itemized Pricing & Quote Transparency (22), and §14.10 Car Audio Video & Electronics installation competence (20).
§10.22 Customer Complaints (Listen → Apologize → Offer) is the highest-leverage process gap. 28 reviews across 7 of 8 locations cite this section. The manual's own three-step process is exactly what customers say isn't happening. This is the single most actionable training intervention available.
§14.10 (12-volt installation competence) is a Massapequa Park-specific failure. Of 20 network-wide §14.10 citations, 10 are at Massapequa Park alone. This location is taking on audio/remote-start/lighting work it can't execute. The manual's Seven Point Formula §2.08-II Superior Personnel and §14.01 Approved Products/Equipment are both being undermined here.
§2.05 (Ethics & Conduct) violations are isolated but serious — they need executive-level investigation independent of CSAT:
Pompano Beach — customer alleges manager offered a cash-under-the-table off-the-books deal. Directly violates "unwavering commitment to fair dealing and ethical conduct."
Austin — customer alleges item theft from car with no callback from owner. Compounded by §10.22 failure (complaint not handled).
Austin — customer alleges manager agreed to apply a tint legal in her home state then refused after the law was shown. Both §2.05 ethics and §14.02/workmanship issues.
§10.33 (Nationwide / Inter-Center Warranty) is being refused at 2 locations. The manual is explicit that any Tint World facility offering the warranted service must honor warranties from any other location. Sunrise (Carlos Nunez) and Austin (Willie G) both cite refusal.
§10.16 Forbidden Phrases is genuinely rare in reviews. Only 1 explicit citation across the network. The forbidden-phrase coaching appears to be sticking; the complaints are about substance, not language.
Compliance Heat Map Locations × top 8 manual sections
Each cell shows the number of customer reviews at that location citing deviations from that manual section. Darker = more citations. Hover a section number for the full title and brand standard.
Customer Complaints — Listen, Apologize, Offer a Solution
Every complaint, verbal or inferred, dealt with tactfully, courteously, immediately. Listen → Apologize sincerely → Offer a solution (re-service, replacement, repair damage). Never ignore a complaint. If quality issue, re-service immediately. If damage, offer to repair.
Customers should be greeted with friendliness, politeness, and hospitality. Trained staff treat all customers as friends. "Good products, quality services and installations are the most important part…together with a knowledgeable, pleasant staff."
Retail Service Standards — Care for Vehicle & Workspace
Building exterior and interior to be neat, clean, free of debris. Service bay drains clean. No dust contamination. Vehicles handled with care during all services.
Per §10.35, receipts must show separate charges for parts and labor and document warranty terms. Customers must be informed of pricing during estimate. Surprise fees not disclosed up-front are a §2.05 (ethics) and §10.22 (complaints) failure.
Highest degree of uniform quality and service. Equipment, products and supplies must be from approved suppliers meeting Tint World standards. Nationally recognized, top-tier products only (Seven Point Formula §2.08-V).
Customer reviews mapped to the specific operations manual sections they cite as being violated. Sections shown in order of citation volume at this location.
Top Section to Reinforce at This Location§14.02 Computerized Auto Window Tinting — Workmanship Standards — 4 customer reviews cite this standard. Tighten the post-install warranty/recovery process. The two highest-stakes negatives (peeling tint, ruined leather) escalated because the customer felt the shop pushed back instead of owning the fix. A clear "we own it" SOP for re-do's and collateral damage would convert these stories before they hit Google.
§14.02
Computerized Auto Window Tinting — Workmanship Standards
Brand standard: Computer-cut auto tinting, professional installation, clean and bubble-free finish.
4 reviews deviating from this standard at this location
I have no good things to say about the manager Shawn and the techs at tint world. The initial install of the tint went well but shortly after, the tint started peeling on the front and back glass. I brought it to their attention and they …
Please read:
I had the back of my 300S window done twice by US 19 Location.
They tried twice. Failure …
Very rude, poor customer service by Dave, substandard job quality. Look anywhere but here.
The leather on my brand new car was ruined (crinkled) after their second attempt to tint my windows. When I asked them about my leather, tint world denied ruining it and asked I get second opinions. I got 3 independent opinions, all told me …
§10.22
Customer Complaints — Listen, Apologize, Offer a Solution
Brand standard: Every complaint, verbal or inferred, dealt with tactfully, courteously, immediately. Listen → Apologize sincerely → Offer a solution (re-service, replacement, repair damage). Never ignore a complaint. If quality issue, re-service immediatel…
3 reviews deviating from this standard at this location
I have no good things to say about the manager Shawn and the techs at tint world. The initial install of the tint went well but shortly after, the tint started peeling on the front and back glass. I brought it to their attention and they …
Please read:
I had the back of my 300S window done twice by US 19 Location.
They tried twice. Failure …
The leather on my brand new car was ruined (crinkled) after their second attempt to tint my windows. When I asked them about my leather, tint world denied ruining it and asked I get second opinions. I got 3 independent opinions, all told me …
§10.08
Employee Attitude — Friendly, Polite, Hospitable
Brand standard: Customers should be greeted with friendliness, politeness, and hospitality. Trained staff treat all customers as friends. "Good products, quality services and installations are the most important part…together with a knowledgeable, ple…
2 reviews deviating from this standard at this location
I have no good things to say about the manager Shawn and the techs at tint world. The initial install of the tint went well but shortly after, the tint started peeling on the front and back glass. I brought it to their attention and they …
Very rude, poor customer service by Dave, substandard job quality. Look anywhere but here.
§10.35-LAB
Itemized Pricing & Quote Transparency
Brand standard: Per §10.35, receipts must show separate charges for parts and labor and document warranty terms. Customers must be informed of pricing during estimate. Surprise fees not disclosed up-front are a §2.05 (ethics) and §10.22 (complaints) failur…
2 reviews deviating from this standard at this location
Dave did an amazing job. My only issue was the price. But I guess with quality comes a price$$. I’m satisfied otherwise😍 …
Wow I got my windows tinted here, couldn't be happier!
Its on the pricier side (got the premium thing) but you get what you pay for! Extremely satisfied, Todd and team did a great job. Didn't have a single bubble or …
Manual reference: Operations Manual 01-01-2025, Brand Standards Guide (Charles J. Bonfiglio, President & CEO). Section numbers refer to that document.
Palm Harbor, FL
Tint World · Palm Harbor, FL
Overall Rating
4.83 / 5.00
Across 127 cleaned reviews
5★ Share
94%
120 of 127 reviews
Negative Reviews (1–3★)
5 (3.9%)
vs network avg 7.5%
Last 12 Months Avg
4.85
117 reviews · vs 4.60 prior (10)
Last 3 Months Avg
5.00
48 recent reviews · watch trend
Rating Distribution
How customers rated this location.
Rating by Recency
Average rating across review age buckets — tracks whether quality is steady, improving, or slipping.
Customer reviews mapped to the specific operations manual sections they cite as being violated. Sections shown in order of citation volume at this location.
Top Section to Reinforce at This Location§14.01 Approved Products & Services — Quality Standards (Quality Products) — 2 customer reviews cite this standard. Two of the five 1-star reviews are about premium products underperforming or being installed sloppily (ceramic tint that runs hotter than the mirrors, scratched glass with "empty promises" to fix). The improvement bet is QA-on-completion: a documented checklist (heat-rejection demo, glass walk-around, clean-vehicle release) signed by both tech and customer before the keys go back.
Brand standard: Highest degree of uniform quality and service. Equipment, products and supplies must be from approved suppliers meeting Tint World standards. Nationally recognized, top-tier products only (Seven Point Formula §2.08-V).
2 reviews deviating from this standard at this location
I regret spending over $300 at Tint World for ceramic tint — it’s made my car hotter than before. In fact, the less expensive tint I already had on my side mirrors does a better job at heat rejection than what they installed on my windows. …
Horrible, sloppy work at a premium price. Then wants to cut a deal.
§14.02
Computerized Auto Window Tinting — Workmanship Standards
Brand standard: Computer-cut auto tinting, professional installation, clean and bubble-free finish.
2 reviews deviating from this standard at this location
I regret spending over $300 at Tint World for ceramic tint — it’s made my car hotter than before. In fact, the less expensive tint I already had on my side mirrors does a better job at heat rejection than what they installed on my windows. …
Horrible, sloppy work at a premium price. Then wants to cut a deal.
§14.10
Car Audio Video & Electronics — Installation Competence
Brand standard: Audio/video upgrades, remote starts, car alarms must be installed competently — no breakage of pre-existing systems, no fried computers.
1 review deviating from this standard at this location
I do not recommend this company for remote start/security system installs, they advertise that they install alarms, remote starts as part of their 12 volt accessories but after my latest experience with this company I will never have any …
§14.09
(unknown)
Brand standard:
1 review deviating from this standard at this location
I do not recommend this company for remote start/security system installs, they advertise that they install alarms, remote starts as part of their 12 volt accessories but after my latest experience with this company I will never have any …
Manual reference: Operations Manual 01-01-2025, Brand Standards Guide (Charles J. Bonfiglio, President & CEO). Section numbers refer to that document.
Ft. Lauderdale, FL
Tint World · Ft. Lauderdale, FL
Overall Rating
4.89 / 5.00
Across 250 cleaned reviews
5★ Share
97%
242 of 250 reviews
Negative Reviews (1–3★)
7 (2.8%)
vs network avg 7.5%
Last 12 Months Avg
4.88
235 reviews · vs 5.00 prior (15)
Last 3 Months Avg
4.92
53 recent reviews · watch trend
Rating Distribution
How customers rated this location.
Rating by Recency
Average rating across review age buckets — tracks whether quality is steady, improving, or slipping.
Customer reviews mapped to the specific operations manual sections they cite as being violated. Sections shown in order of citation volume at this location.
Top Section to Reinforce at This Location§14.02 Computerized Auto Window Tinting — Workmanship Standards — 3 customer reviews cite this standard. Three of the seven 1-star reviews flag the same install needing to be redone (rushed first attempt) and two more are about phone-quote experience and language barriers. The improvement bet is a single-source quote-and-confirm flow: written quote with line-item pricing emailed before the appointment, plus a multilingual scripted intake — eliminates the "rip off" perception and the do-overs in one stroke.
§14.02
Computerized Auto Window Tinting — Workmanship Standards
Brand standard: Computer-cut auto tinting, professional installation, clean and bubble-free finish.
3 reviews deviating from this standard at this location
Sadly my second try at tint was actually the worse tinting experience. Initially the customer service was great Elise the shop manager very friendly welcoming in the beginning. Apart of their screening is asking you if you ever had tint on …
Elise, the person that works there, amazing person super nice super cool. The experience, terrible. They sprayed solution all over my doors and outside of my car that they never cleaned up. The tint was supposed to the back windows, it doesn’t match, back windows are still a little darker, but whatever
Had to bring my car back 2x to fix the rushed job they originally did. Over priced beyond belief.
§10.35-LAB
Itemized Pricing & Quote Transparency
Brand standard: Per §10.35, receipts must show separate charges for parts and labor and document warranty terms. Customers must be informed of pricing during estimate. Surprise fees not disclosed up-front are a §2.05 (ethics) and §10.22 (complaints) failur…
3 reviews deviating from this standard at this location
Elise quoted me $600 for ceramic window tinting on a sedan over the phone... buyer beware, they are looking for suckers to rip off
Terrible customer service over the phone they won’t give you any answers or anything. They’re just trying to get you to go there and acting like the attendant some kind of scientific you know facts unbelievable. Stay away. I found the same tense same manufacture for fraction of the prices that the chargejust gimmicks.
Had to bring my car back 2x to fix the rushed job they originally did. Over priced beyond belief.
§10.08
Employee Attitude — Friendly, Polite, Hospitable
Brand standard: Customers should be greeted with friendliness, politeness, and hospitality. Trained staff treat all customers as friends. "Good products, quality services and installations are the most important part…together with a knowledgeable, ple…
2 reviews deviating from this standard at this location
Elise quoted me $600 for ceramic window tinting on a sedan over the phone... buyer beware, they are looking for suckers to rip off
If you don't speak English, don't even bother calling, because they won't even try to understand. I'm taking my fleet somewhere else. Thanks for nothing!
§10.11
Telephone Etiquette — Greeting, Tone, Promptness
Brand standard: Answer the telephone as quickly as possible and politely. "Hello Tint World may I help you please." Trained staff only should answer.
2 reviews deviating from this standard at this location
Terrible customer service over the phone they won’t give you any answers or anything. They’re just trying to get you to go there and acting like the attendant some kind of scientific you know facts unbelievable. Stay away. I found the same tense same manufacture for fraction of the prices that the chargejust gimmicks.
If you don't speak English, don't even bother calling, because they won't even try to understand. I'm taking my fleet somewhere else. Thanks for nothing!
Manual reference: Operations Manual 01-01-2025, Brand Standards Guide (Charles J. Bonfiglio, President & CEO). Section numbers refer to that document.
Pompano Beach, FL
Tint World · Pompano Beach, FL
Overall Rating
4.85 / 5.00
Across 183 cleaned reviews
5★ Share
95%
174 of 183 reviews
Negative Reviews (1–3★)
8 (4.4%)
vs network avg 7.5%
Last 12 Months Avg
4.84
170 reviews · vs 5.00 prior (13)
Last 3 Months Avg
4.83
35 recent reviews · watch trend
Rating Distribution
How customers rated this location.
Rating by Recency
Average rating across review age buckets — tracks whether quality is steady, improving, or slipping.
Customer reviews mapped to the specific operations manual sections they cite as being violated. Sections shown in order of citation volume at this location.
Top Section to Reinforce at This Location§10.35-LAB Itemized Pricing & Quote Transparency — 3 customer reviews cite this standard. Critical flag: one customer alleges a manager offered an off-the-books cash deal ("come back after hours and pay half-price cash under the table"). Even if isolated, this needs immediate investigation — it's a brand-and-tax exposure, not just a CSAT issue. Beyond that, two more reviews complain of surprise shop fees not in the quote. The improvement bet is a price-integrity audit: every quote in writing, every fee disclosed up-front, and a hotline for customers to flag pricing irregularities.
§10.35-LAB
Itemized Pricing & Quote Transparency
Brand standard: Per §10.35, receipts must show separate charges for parts and labor and document warranty terms. Customers must be informed of pricing during estimate. Surprise fees not disclosed up-front are a §2.05 (ethics) and §10.22 (complaints) failur…
3 reviews deviating from this standard at this location
Great store. Stopped by to get the quote, the in-store prices were a little high. The manager told me there is no need to pay top price and just to come back after hours and pay half-price cash under the table. Price was good quality was poor. Will not be back for another tint.
I WAS QUOTED $400 PRICE FOR 4 DOORS AND WAS SURPRISED TO SEE ADDITIONAL $25 SHOP FEE ON MY BILL THAT WAS NOT INCLUDED IN QUOTE. …
The work is good. I feel like I was over charged. It’s kind of expensive
§14.02
Computerized Auto Window Tinting — Workmanship Standards
Brand standard: Computer-cut auto tinting, professional installation, clean and bubble-free finish.
3 reviews deviating from this standard at this location
Great store. Stopped by to get the quote, the in-store prices were a little high. The manager told me there is no need to pay top price and just to come back after hours and pay half-price cash under the table. Price was good quality was poor. Will not be back for another tint.
Numerous little bubbles in the tint in the rear window of my Tesla Model 3. Looks like dirt/dust got trapped when applying the tint since this install was done at the end of May.
Poor job.Took my car a simple front strip on my windshield. And left my tint looking like this. I went back and ask for some touch up and they said is normal can’t do anything about it.
§2.05
Customer Experience — Ethics, Conduct & Trust
Brand standard: Unwavering commitment to fair dealing and ethical conduct. Compliance with laws and regulations; trust is the foundation. Excellence through service: fast, efficient, high-quality service that exceeds customer expectations.
1 review deviating from this standard at this location
Great store. Stopped by to get the quote, the in-store prices were a little high. The manager told me there is no need to pay top price and just to come back after hours and pay half-price cash under the table. Price was good quality was poor. Will not be back for another tint.
§12.02
Retail Service Standards — Care for Vehicle & Workspace
Brand standard: Building exterior and interior to be neat, clean, free of debris. Service bay drains clean. No dust contamination. Vehicles handled with care during all services.
1 review deviating from this standard at this location
Numerous little bubbles in the tint in the rear window of my Tesla Model 3. Looks like dirt/dust got trapped when applying the tint since this install was done at the end of May.
Manual reference: Operations Manual 01-01-2025, Brand Standards Guide (Charles J. Bonfiglio, President & CEO). Section numbers refer to that document.
Massapequa Park, NY
Store 50 · Massapequa Park, NY
Overall Rating
4.32 / 5.00
Across 106 cleaned reviews
5★ Share
81%
86 of 106 reviews
Negative Reviews (1–3★)
19 (17.9%)
vs network avg 7.5%
Last 12 Months Avg
4.30
93 reviews · vs 4.46 prior (13)
Last 3 Months Avg
4.00
20 recent reviews · watch trend
Rating Distribution
How customers rated this location.
Rating by Recency
Average rating across review age buckets — tracks whether quality is steady, improving, or slipping.
Customer reviews mapped to the specific operations manual sections they cite as being violated. Sections shown in order of citation volume at this location.
Top Section to Reinforce at This Location§14.10 Car Audio Video & Electronics — Installation Competence — 9 customer reviews cite this standard. Highest negative-review rate in the network. The pattern: this location takes on far more non-tint work (remote starts, audio, exhaust, light bars, horns) than its peers, and roughly half of the 1-star reviews are about those installs failing or causing damage. The improvement bet is a 12-volt service review — either invest in certified 12-volt training and tooling, or narrow the menu to what the shop can deliver consistently. Many tint-only customers leave 5 stars; many electrical-install customers don't.
§14.10
Car Audio Video & Electronics — Installation Competence
Brand standard: Audio/video upgrades, remote starts, car alarms must be installed competently — no breakage of pre-existing systems, no fried computers.
9 reviews deviating from this standard at this location
Had automatic start and new radio installed at Massapequa Park location. The work order was: new auto start, new radio with new back up camera and reconnect steering wheel controls. Left the car at the shop over night so work could begin …
I dropped my Jeep at this place, they kept it for 2 weeks about, afterwards they called me with a NO SURE DIAGNOSTIC, they asked me $1,200 + to replace the fuse box BUT THERE WAS NO GUARANTEE that my car will work after replacing the fuse …
Ok brought my car in to get my tint removed and they put a large dent in the lower part of my door with their equipment not to mention that the guys there don’t know how to drive stick shift. If you have a manual transmission don’t bring …
I brought my vehicle in to Tint World to have a new horn installed. The horn stopped working multiple times and I brought it to a repair shop that I trust. Tony world had been the only shop to work on my vehicle aside from oil changes. …
§12.02
Retail Service Standards — Care for Vehicle & Workspace
Brand standard: Building exterior and interior to be neat, clean, free of debris. Service bay drains clean. No dust contamination. Vehicles handled with care during all services.
6 reviews deviating from this standard at this location
Had automatic start and new radio installed at Massapequa Park location. The work order was: new auto start, new radio with new back up camera and reconnect steering wheel controls. Left the car at the shop over night so work could begin …
Ok brought my car in to get my tint removed and they put a large dent in the lower part of my door with their equipment not to mention that the guys there don’t know how to drive stick shift. If you have a manual transmission don’t bring …
BEWARE!!DO NOT TRUST THIS PLACE!!! POOR QUALITY WORK
I purchased a Flowmaster aftermarket exhaust from these guys and had them install it. About 10 minutes into driving home, the exhaust completely fell off on the …
Had tints done on 2 of my vehicles at this place. 1st job was good so I went back... 2nd truck not so good. Had to go back few days after I had it done to show them scratches in the driver's window. They said np we'll make a note of it and …
§10.22
Customer Complaints — Listen, Apologize, Offer a Solution
Brand standard: Every complaint, verbal or inferred, dealt with tactfully, courteously, immediately. Listen → Apologize sincerely → Offer a solution (re-service, replacement, repair damage). Never ignore a complaint. If quality issue, re-service immediatel…
6 reviews deviating from this standard at this location
Had automatic start and new radio installed at Massapequa Park location. The work order was: new auto start, new radio with new back up camera and reconnect steering wheel controls. Left the car at the shop over night so work could begin …
I dropped my Jeep at this place, they kept it for 2 weeks about, afterwards they called me with a NO SURE DIAGNOSTIC, they asked me $1,200 + to replace the fuse box BUT THERE WAS NO GUARANTEE that my car will work after replacing the fuse …
Came as a walk in during the week, waited and they were busy so no one helped me—this is understandable. Called the following week and asked if I should make an appointment. I was told, no come by this morning, so I told them I’d be in …
the shop never reply our message when the parts is in problem
please contact with us and reply our message in ebay
§10.08
Employee Attitude — Friendly, Polite, Hospitable
Brand standard: Customers should be greeted with friendliness, politeness, and hospitality. Trained staff treat all customers as friends. "Good products, quality services and installations are the most important part…together with a knowledgeable, ple…
4 reviews deviating from this standard at this location
Bad service 👎👎👎👎👎👎👎👎 …
Came as a walk in during the week, waited and they were busy so no one helped me—this is understandable. Called the following week and asked if I should make an appointment. I was told, no come by this morning, so I told them I’d be in …
Lady was very rude on the phone , I asked one question and she was very mean, I was going to do business with them , but I had no chose to hang up on her, no bueno 😡😞 I called at 433 pm Wednesday May 14th …
The worst experience is a work-related accident.
Manual reference: Operations Manual 01-01-2025, Brand Standards Guide (Charles J. Bonfiglio, President & CEO). Section numbers refer to that document.
Huntington, NY
Store 69 · Huntington, NY
Overall Rating
4.36 / 5.00
Across 87 cleaned reviews
5★ Share
83%
72 of 87 reviews
Negative Reviews (1–3★)
14 (16.1%)
vs network avg 7.5%
Last 12 Months Avg
4.40
60 reviews · vs 4.26 prior (27)
Last 3 Months Avg
4.00
13 recent reviews · watch trend
Rating Distribution
How customers rated this location.
Rating by Recency
Average rating across review age buckets — tracks whether quality is steady, improving, or slipping.
Customer reviews mapped to the specific operations manual sections they cite as being violated. Sections shown in order of citation volume at this location.
Top Section to Reinforce at This Location§14.02 Computerized Auto Window Tinting — Workmanship Standards — 10 customer reviews cite this standard. Eight of fourteen negatives are about install defects (bubbles, dust, peeling, AC broken after remote start) and several explicitly call out the manager ("Tony" / "Anthony") for combative responses when customers report problems. The improvement bet is two-pronged: invest in dust-controlled install conditions (cleanroom-grade prep) and replace the front-of-house response script — every defect call should start with "bring it back, we'll make it right," not pushback.
§14.02
Computerized Auto Window Tinting — Workmanship Standards
Brand standard: Computer-cut auto tinting, professional installation, clean and bubble-free finish.
10 reviews deviating from this standard at this location
Complete garbage tint. Brought my car in for “Xpel Ceramic” tint and paid a premium. Rear window had over 100 bubbles and windshield had tons of bubbles and a crease directly in my view. Was told to bring it down to fix as it has a …
I wouldn’t ever recommend this place to anyone and I regret going here myself and wasting my hard earned money . They didn’t worst possible tint job ever . Total trash service
They do not honor craftsmanship. Steer clear of them and go somewhere else . The works lacks a lot of quality and then on top of that they refuse to claim responsibility. Go spend your hard earned money somewhere else where they truly care about customer service .
Took my brand new car here to get windows tinted and the results are in the picture I’ve got many of my cars in the past tinted no matter the temperature or climate conditions I’ve never dealt with this situation there were literally dust …
§12.02
Retail Service Standards — Care for Vehicle & Workspace
Brand standard: Building exterior and interior to be neat, clean, free of debris. Service bay drains clean. No dust contamination. Vehicles handled with care during all services.
5 reviews deviating from this standard at this location
Took my brand new car here to get windows tinted and the results are in the picture I’ve got many of my cars in the past tinted no matter the temperature or climate conditions I’ve never dealt with this situation there were literally dust …
They are technically incompetent and a very unprofessional shop! They installed a remote start module in my car on November 16th. When I picked it up I noticed the AC was stuck on max heat regardless of the temperature setting. I returned …
Stay away . Messed up my tint fixed it after a big song and dance .
Then Notice stains on my wind screen in back from solution to put in tint . Know for a fact it wasn't there before . Such a big deal didn't even bring it …
Place can’t install a subwoofer. I went to this place with a 100% functional car and when I picked up my car with the sub installed two sensors and the ac was no longer working. Most likely fried my computer. They over charged and then told me to go to a different shop costing me and extra $700.
§14.10
Car Audio Video & Electronics — Installation Competence
Brand standard: Audio/video upgrades, remote starts, car alarms must be installed competently — no breakage of pre-existing systems, no fried computers.
4 reviews deviating from this standard at this location
They are technically incompetent and a very unprofessional shop! They installed a remote start module in my car on November 16th. When I picked it up I noticed the AC was stuck on max heat regardless of the temperature setting. I returned …
Incompetent, predatory and disappointing is how I would describe Tint World throughout the years I’ve been coming here. Tony is a nice and reassuring dude, but he lacks a fundamental understanding car audio basics and it shows throughout …
Place can’t install a subwoofer. I went to this place with a 100% functional car and when I picked up my car with the sub installed two sensors and the ac was no longer working. Most likely fried my computer. They over charged and then told me to go to a different shop costing me and extra $700.
I installed LED lights on my car and they're worse than regular lights, and on top of that, they're incredibly expensive. Anthony is a very arrogant guy; he tries to yell at you. It's unbelievable that for $351, I get terrible service and no refund. This is how they treat customers.
§10.35-LAB
Itemized Pricing & Quote Transparency
Brand standard: Per §10.35, receipts must show separate charges for parts and labor and document warranty terms. Customers must be informed of pricing during estimate. Surprise fees not disclosed up-front are a §2.05 (ethics) and §10.22 (complaints) failur…
3 reviews deviating from this standard at this location
Complete garbage tint. Brought my car in for “Xpel Ceramic” tint and paid a premium. Rear window had over 100 bubbles and windshield had tons of bubbles and a crease directly in my view. Was told to bring it down to fix as it has a …
The Tint World in Huntington is the worst! First, they tried to overcharge me and once I compared the ceramic tints to other locations they lowered it. I went right after I picked up my new car from the dealership so I made my appt the same …
Place can’t install a subwoofer. I went to this place with a 100% functional car and when I picked up my car with the sub installed two sensors and the ac was no longer working. Most likely fried my computer. They over charged and then told me to go to a different shop costing me and extra $700.
Manual reference: Operations Manual 01-01-2025, Brand Standards Guide (Charles J. Bonfiglio, President & CEO). Section numbers refer to that document.
Kennesaw, GA
Store 95 · Kennesaw, GA
Overall Rating
4.71 / 5.00
Across 328 cleaned reviews
5★ Share
91%
299 of 328 reviews
Negative Reviews (1–3★)
24 (7.3%)
vs network avg 7.5%
Last 12 Months Avg
4.72
315 reviews · vs 4.38 prior (13)
Last 3 Months Avg
4.83
58 recent reviews · watch trend
Rating Distribution
How customers rated this location.
Rating by Recency
Average rating across review age buckets — tracks whether quality is steady, improving, or slipping.
Customer reviews mapped to the specific operations manual sections they cite as being violated. Sections shown in order of citation volume at this location.
Top Section to Reinforce at This Location§10.22 Customer Complaints — Listen, Apologize, Offer a Solution — 9 customer reviews cite this standard. Highest absolute count of negatives in the network, with three patterns: damage during high-stakes work (PPF, audio, paint correction), pricing surprises ("the receipt didn't match the quote"), and unanswered callbacks. The improvement bet is to specialize — Kennesaw is taking on large-ticket multi-service jobs (Tesla PPF, full audio rebuilds, exterior detail) and the failure rate is concentrated there. Either standardize SOPs for those services with named technician owners, or scope back to core tint until the operations are tightened.
§10.22
Customer Complaints — Listen, Apologize, Offer a Solution
Brand standard: Every complaint, verbal or inferred, dealt with tactfully, courteously, immediately. Listen → Apologize sincerely → Offer a solution (re-service, replacement, repair damage). Never ignore a complaint. If quality issue, re-service immediatel…
9 reviews deviating from this standard at this location
They dropped something against my car which left a scuff/scratch. When I showed up he pretended I dropped it off that way and talked like he did me a solid for buffing it out. It’s a brand new car and I last saw the car from that side …
Never use them. They had no idea how to PPF my Tesla. The even damaged my car. I had to take it elsewhere to have the entire job removed and redone. Management was non responsive to my concerns, lied to me about fixing the issues and then refused to respond.
Went in for a wrap quote, I was told I’d hear back in about a week… it’s be five. Still zero communication. I also asked about their windshield “PPF” service, was told they are trying a different film and would contact me in a few days once …
Don't go there. Appointment for 10 am. Arrived at 945. Told it would be 2 hours to replace one window tint. Car didn't get taken back until 1045. When I asked the rep why, he gave me an attitude and told me that there was an appointment …
§10.08
Employee Attitude — Friendly, Polite, Hospitable
Brand standard: Customers should be greeted with friendliness, politeness, and hospitality. Trained staff treat all customers as friends. "Good products, quality services and installations are the most important part…together with a knowledgeable, ple…
7 reviews deviating from this standard at this location
Unprofessional and a waste of time. Do not use. Scheduled an expensive tint job at Kennesaw location with Bryson. After traveling good ways to get there during my lunch break I was informed they will not be able to do my car. No …
Horrible customer service by Bryson. He didn’t mention 10% off for returning customers until after I paid my bill (he knew I was a returning customer). Received a vm from owner (Lauren) that there would be a cash refund waiting at the store …
Don't go there. Appointment for 10 am. Arrived at 945. Told it would be 2 hours to replace one window tint. Car didn't get taken back until 1045. When I asked the rep why, he gave me an attitude and told me that there was an appointment …
Horrible experience. Very rude staff, I guess they were unhappy because I let them know I was unhappy. I was there today bringing my vehicle back to address some obvious flaws in the window tint as well as the taillights. The taillights …
§14.02
Computerized Auto Window Tinting — Workmanship Standards
Brand standard: Computer-cut auto tinting, professional installation, clean and bubble-free finish.
7 reviews deviating from this standard at this location
Had my front windows tinted here and the driver side window now leaves a grease mark after every roll up and makes a grinding sound. Have tried calling, left voicemails, and received no follow up.
Horrible experience. Very rude staff, I guess they were unhappy because I let them know I was unhappy. I was there today bringing my vehicle back to address some obvious flaws in the window tint as well as the taillights. The taillights …
I had the worst experience with tint world in Kennesaw. I took my vehicle in for tint all the way around to include the taillights. There were all kind of imperfections on the windows and peeling of tint on the taillights. The "radio …
Never again will have have another vehicle tinted by this place. Which sucks because they have done mine and my wife's car and did a good job. …
§10.35-LAB
Itemized Pricing & Quote Transparency
Brand standard: Per §10.35, receipts must show separate charges for parts and labor and document warranty terms. Customers must be informed of pricing during estimate. Surprise fees not disclosed up-front are a §2.05 (ethics) and §10.22 (complaints) failur…
6 reviews deviating from this standard at this location
Horrible customer service by Bryson. He didn’t mention 10% off for returning customers until after I paid my bill (he knew I was a returning customer). Received a vm from owner (Lauren) that there would be a cash refund waiting at the store …
They’re not honest with the pricing. I was quoted and was told tax was about $70 when they got done with my windows. When I called after few weeks for the receipt I didn’t get in the email and ask for a breakdown, I was told a different …
Poor service. Had to replace my headlight bulbs on my truck. Charged me $126 just to take out old bulbs and put new bulbs in. Poorly aligned. Now have issues with voltage drop (according to them), tried to charge me extra $250 to fix their …
I paid $180.00 for an exterior detail on my Kia compact. After completion, the car looked like it had a good washing and nothing else. Opening the doors revealed that the painted part of the car body only visible when the doors are open, …
Manual reference: Operations Manual 01-01-2025, Brand Standards Guide (Charles J. Bonfiglio, President & CEO). Section numbers refer to that document.
Austin, TX
Store 43 · Austin, TX
Overall Rating
4.76 / 5.00
Across 264 cleaned reviews
5★ Share
92%
244 of 264 reviews
Negative Reviews (1–3★)
16 (6.1%)
vs network avg 7.5%
Last 12 Months Avg
4.75
251 reviews · vs 5.00 prior (13)
Last 3 Months Avg
4.79
91 recent reviews · watch trend
Rating Distribution
How customers rated this location.
Rating by Recency
Average rating across review age buckets — tracks whether quality is steady, improving, or slipping.
Customer reviews mapped to the specific operations manual sections they cite as being violated. Sections shown in order of citation volume at this location.
Top Section to Reinforce at This Location§10.22 Customer Complaints — Listen, Apologize, Offer a Solution — 5 customer reviews cite this standard. The most concerning theme is owner accountability — multiple reviews call out owner Nadeem by name for refusing to honor lifetime warranty, and one customer reports an item stolen from their car with no callback. The improvement bet is direct: corporate needs a route around the franchisee for warranty claims and theft allegations — a customer-protection escalation channel that bypasses local management. Until that's in place, every negative review compounds because the customer's first attempt at resolution failed.
§10.22
Customer Complaints — Listen, Apologize, Offer a Solution
Brand standard: Every complaint, verbal or inferred, dealt with tactfully, courteously, immediately. Listen → Apologize sincerely → Offer a solution (re-service, replacement, repair damage). Never ignore a complaint. If quality issue, re-service immediatel…
5 reviews deviating from this standard at this location
Don’t come here AT ALL if you want your tint or taillights the owner of this tint world a joke don’t honor his work for lifetime warranty I had got tint done and tail lights done from owner Nadeem will promise you something and never EVER …
Went there to have ambient lighting installed. My car was brand new and only 2 weeks old. They totally messed up my car. Had to go back to have them fix the lighting because it came off. The really messed it up the second time. Had to go …
Extremely Disappointed – Damaged My Vehicle and Took No Accountability
I brought my car to Tint World to have my windows tinted, and during the service …
Really nice people, unfortunately I paid over $2,000 for speaker install. And the wiring was poorly done, the amps were not tuned properly (one was not tuned at all) I have brought it back 3 times and I am still getting crackling. Brought …
§12.02
Retail Service Standards — Care for Vehicle & Workspace
Brand standard: Building exterior and interior to be neat, clean, free of debris. Service bay drains clean. No dust contamination. Vehicles handled with care during all services.
5 reviews deviating from this standard at this location
Went there to have ambient lighting installed. My car was brand new and only 2 weeks old. They totally messed up my car. Had to go back to have them fix the lighting because it came off. The really messed it up the second time. Had to go …
Extremely Disappointed – Damaged My Vehicle and Took No Accountability
I brought my car to Tint World to have my windows tinted, and during the service …
Be careful here. They stole an item from my car and i’ve been calling for a couple weeks now. They don’t take any accountability even though there’s cameras in my car and don’t even call back or answer my text messages. Spoke to the owner on the phone even and he could care less about what i was missing.
Don’t blow your money at this location. Cheap equipment for high price, Inexperienced, rush jobs, break things in your vehicle. You’ll be back more than once for warranty’s or repairs. Only wants your money and don’t care if products are installed correctly and working.
§10.08
Employee Attitude — Friendly, Polite, Hospitable
Brand standard: Customers should be greeted with friendliness, politeness, and hospitality. Trained staff treat all customers as friends. "Good products, quality services and installations are the most important part…together with a knowledgeable, ple…
4 reviews deviating from this standard at this location
Don’t come here AT ALL if you want your tint or taillights the owner of this tint world a joke don’t honor his work for lifetime warranty I had got tint done and tail lights done from owner Nadeem will promise you something and never EVER …
I was on the phone with the guy just now, just asking about tint and different options for my Toyota car, and the guy was very rude and impatient with me whenever I was asking about the different tint options and types they do - like carbon …
Go anywhere else. Staff is rude and lacks knowledge. I felt profiled the moment I entered the store due to my ethnicity and decided to take my money elsewhere.
First time the work was terrible with contamination and hair under the tints. I spoke with the owner and he was ignoring everything I was saying. …
§14.10
Car Audio Video & Electronics — Installation Competence
Brand standard: Audio/video upgrades, remote starts, car alarms must be installed competently — no breakage of pre-existing systems, no fried computers.
4 reviews deviating from this standard at this location
Went there to have ambient lighting installed. My car was brand new and only 2 weeks old. They totally messed up my car. Had to go back to have them fix the lighting because it came off. The really messed it up the second time. Had to go …
Really nice people, unfortunately I paid over $2,000 for speaker install. And the wiring was poorly done, the amps were not tuned properly (one was not tuned at all) I have brought it back 3 times and I am still getting crackling. Brought …
Don’t blow your money at this location. Cheap equipment for high price, Inexperienced, rush jobs, break things in your vehicle. You’ll be back more than once for warranty’s or repairs. Only wants your money and don’t care if products are installed correctly and working.
Went in for a tint and to have an aftermarket CarPlay system installed. I specifically went in before the install with the kit I had to make sure they were comfortable and capable, they claimed it was no problem and they had “done this many …
Manual reference: Operations Manual 01-01-2025, Brand Standards Guide (Charles J. Bonfiglio, President & CEO). Section numbers refer to that document.